Refund Policy
Refund Policy
At Avanti Technologies, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return most items for a refund or exchange. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Opened software or digital products
- Custom or personalized items
- Items marked as final sale
How to Initiate a Return
To start a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.
Exchanges
If you need to exchange an item for a different product, please contact us to arrange the exchange.
Shipping Costs
Original shipping charges are non-refundable. You will be responsible for paying return shipping costs unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us.